Contact information

AuraPure – Contact Information

Last updated: August 18, 2026

At AuraPure, we are dedicated to providing dedicated customer support and transparent communication for our clients across South Africa. Whether you have inquiries regarding an order, product details, delivery tracking, or return requests, our team is here to assist you.

1. Customer Support & Inquiries

  • Customer Support Email: aurapure.services@gmail.com

  • Response Time: Our dedicated customer service team aims to respond to all inquiries within 24 to 48 business hours (Monday to Friday, 09:00 – 17:00).

  • Website: aurapure.co.za

2. Legal & Corporate Information

This store and brand are owned and operated by JS Enterprises, a registered business entity based in Belgium:

  • Trading Name / Brand: AuraPure

  • Legal Business Entity: JS Enterprises

  • Enterprise / Registration Number: BE 1041.316.873

  • Country of Operation: Belgium (serving South Africa & international markets)

3. Order Support & Tracking Inquiries

  • If you are contacting us regarding an active shipment, please make sure to include your Full Name and Order Number (e.g., #AP1001) in the subject line of your email.

  • Remember that every dispatched order includes an active tracking number sent automatically to your checkout email.

4. Returns & Physical Inquiries

  • Please do not return packages to any administrative address without prior contact.

  • For returns, cancellations, or damaged items, send an email to aurapure.services@gmail.com to receive an authorized Return Merchandise Authorization (RMA) and specific regional logistics instructions.