Shipping policy

AuraPure – Shipping Policy

Last updated: August 18, 2026

At AuraPure (operated by JS Enterprises, enterprise registration number 1041.316.873), we are committed to delivering our health and wellness products swiftly, securely, and reliably to our customers across South Africa.

Please review the full details of our shipping terms, handling procedures, and delivery timeframes below.

1. Order Tracking Provided on Every Order

To ensure complete transparency and peace of mind:

  • Every single order dispatched by AuraPure includes a dedicated tracking number.

  • Once your parcel is dispatched, an automated shipping confirmation email containing your tracking link and carrier details will be sent directly to the email address provided at checkout.

  • You can monitor the real-time movement and delivery updates of your shipment at any stage.

2. Order Processing & Fulfillment Times

  • Handling Time: All orders are processed, quality-checked, and dispatched within 1 to 3 business days (Monday to Friday, excluding public holidays).

  • Orders placed over weekends or official public holidays enter fulfillment on the subsequent business day.

  • Once your package is handed over to the courier network, tracking numbers may require up to 24 to 48 hours to reflect initial checkpoint scans.

3. Shipping Rates & Delivery Timeframes (South Africa)

We partner with established cross-border logistics and local courier networks to provide door-to-door delivery across all South African provinces.

Shipping Method Estimated Delivery Time Cost
Tracked Delivery (Door-to-Door) 8 – 12 business days Calculated at checkout / Free on qualifying orders

Note: Delivery timeframes are calculated from the day of dispatch. While deliveries to major metropolitan hubs (Johannesburg, Cape Town, Pretoria, Durban) often arrive closer to the earlier end of the timeframe, deliveries to regional or outlying areas may take the full duration.

4. Customs, Duties & Import Taxes

  • All purchases on aurapure.co.za are processed in South African Rand (ZAR).

  • Standard domestic dispatches include all processing fees. For cross-border logistics lanes, packages generally clear customs smoothly; however, any unexpected regional import duties, clearance fees, or taxes assessed by the South African Revenue Service (SARS) remain the sole responsibility of the recipient.

5. Address Accuracy & Delivery Instructions

  • Customer Responsibility: Customers are responsible for providing complete, accurate residential or business street addresses along with a valid local South African mobile number at checkout.

  • Physical Addresses: Couriers require physical street addresses for hand-delivery; delivery to postal P.O. Box addresses is not supported.

  • Failed Deliveries: AuraPure is not liable for delayed, misrouted, or returned shipments resulting from incorrect address inputs, inaccessible locations, or failure to accept delivery following multiple courier attempts.

6. Damaged, Lost, or Delayed Shipments

  • Damaged in Transit: If your package arrives visibly damaged or tampered with, take clear photos immediately and report the issue to aurapure.services@gmail.com within 48 hours of delivery.

  • Shipment Delays: If your tracking status remains inactive or stalled for more than 14 business days from dispatch, contact our support team so we can open a priority investigation with the courier service.

7. Contact Us

For any questions regarding an order status or shipping details:

  • Legal Entity: JS Enterprises

  • Brand / Trade Name: AuraPure

  • Enterprise Registration Number: BE 1041.316.873

  • Support Email: aurapure.services@gmail.com

  • Website: aurapure.co.za