Refund policy

Last updated: August 18, 2026

Thank you for shopping at AuraPure. We are dedicated to providing the highest quality health and wellness solutions.

If you are not entirely satisfied with your purchase, we are here to assist you in accordance with the South African Consumer Protection Act (CPA) and our store terms below.

1. 30-Day Return Window

You have 30 calendar days from the date of placing your order (or receiving delivery) to request a return. If 30 days have elapsed since your purchase, we unfortunately cannot offer you a return, refund, or exchange.

2. Strict Eligibility & Hygiene / Health Exclusions

Due to strict health, sanitary, and hygiene regulations surrounding consumable and wellness products:

  • Unopened & Sealed: Items are only eligible for return if they are strictly unopened, unused, in their original condition, and with all factory seals, tamper-evident bands, and packaging completely intact.

  • Non-Returnable Once Opened: Any product that has been opened, unsealed, sampled, or damaged after delivery is strictly non-refundable and cannot be returned. This is in full compliance with Section 20(3) of the South African Consumer Protection Act regarding consumable and health goods.

3. Return Shipping Costs

  • Customer Responsibility: In the event of a voluntary return (e.g., change of mind within the eligible sealed state), all direct shipping, return postage, customs/import duties, and courier fees are the sole responsibility of the customer. Return shipping costs are non-refundable.

4. Order Tracking on All Deliveries

For complete transparency and peace of mind, every single order placed with AuraPure is provided with a unique tracking number. As soon as your order is dispatched, you will receive a shipping confirmation email containing your tracking link to monitor your delivery status in real time.

5. Return Process & RMA Authorization

Please do not send your purchase back without prior authorization.

  1. Submit Request: Contact our customer service team at aurapure.services@gmail.com with your:

    • Full Name

    • Order Number

    • Reason for return

    • Clear photographs showing the unopened product, intact security seal, and outer packaging.

  2. Return Authorization: Once reviewed, our support team will issue a Return Merchandise Authorization (RMA) along with the designated return facility address.

  3. Dispatch: Securely package the item and send it via tracked courier within 7 days of receiving the RMA.

6. Damaged, Defective, or Incorrect Items

We inspect all shipments prior to dispatch. However, if your order arrives damaged during transit or contains an incorrect item:

  • You must notify us within 48 hours of delivery at aurapure.services@gmail.com.

  • Provide clear photos/videos of the damaged parcel, shipping label, and product.

  • Once verified, we will arrange a replacement or issue a full refund at no extra cost to you.

7. Inspection and Refunds

  • Once your return is delivered to our facility, it undergoes an inspection to verify that the seals and packaging remain untouched.

  • We will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed immediately to your original payment method (Credit/Debit Card, PayFast, Ozow, etc.). Depending on your financial institution, please allow 5 to 10 business days for the credit to reflect in your account.

8. Contact Us

For any questions regarding our Return & Refund Policy, please contact our support team:

  • Brand: AuraPure

  • Email: aurapure.services@gmail.com

  • Website: aurapure.co.za